Central Iowa partnership launches Housing Interpretation Hotline

A useful new tool for landlords in our community

Central Iowa partnership launches Housing Interpretation Hotline

A useful new tool is now available to help landlords across central Iowa better communicate with their tenants. The 24/7 Housing Interpretation Hotline is led by OpportUNITY's New Iowans work group in partnership with the Iowa International Center, U.S. Committee for Refugee and Immigrants, HOME Inc., Polk County Health Department, the Iowa Department of Human Services, and the Bureau of Refugee Services. 

The hotline provides an important service to a growing population in central Iowa. Forty percent of central Iowa's population growth since 2010 has come from immigration, and 8 percent of central Iowans are refugees or immigrants. 

To use the hotline, both the landlord and the tenant must be present. They can then dial (515) 282-8269, ext. 5. Once on the line, the tenant must say his or her language and someone can enter the company code: 7092

The New Iowans committee has created flyers in Nepali, Karen, Spanish, Somali, Burmese, Swahili, and Arabic to help a tenant tell a landlord when he or she does not understand. Flyers also provide information on how to call the 24/7 Housing Interpretation Hotline. Flyers and magnets are available to landlords to share when tenants move in or when they deliver information about lease renewals, safety notices, or issues that can lead to eviction. You can get a magnet at United Way of Central Iowa, Iowa International Center, Polk County Health Department and USCRI.